Drag a case to another column to move it — the same rules as the record screen apply: moving a case forward acknowledges receipt and re-anchors the feedback deadline. Closing needs a written outcome, so it stays on the record page.
Drag a case to another column to move it — the same rules as the record screen apply: moving a case forward acknowledges receipt and re-anchors the feedback deadline. Closing needs a written outcome, so it stays on the record page.